Double Stainless Steel Coffee Thermos Mug 380/510ml Multi Purpose Portable Cup Leak-proof Car Travel Thermos Mug
Q: Can I get more discount?
A: Thanks for your interest in our products. There are fixed discount and coupons in our store, you can use them freely if you meet the detailed conditions. We’re unable to offer more discount since our listed price has been the most favorable we can provide for you.
Q: Can I customize the product?
A: We can customize design and size for most home textiles items in our store. Please contact our customer service for more detailed information.
Q: Why Russian customers need to fill in passport information?
A: When placing your order, the passport information is required to be filled in, since the parcel will be checked by the local customs in Russia. Please be assured that your information will never be shown to the third party, and it’s safe for you to provide information on AliExpress.
Q: When will my order be shipped?
A: Normally we need 3-5 days to arrange your package, no more than 7 days. If need the parcel urgently, please write down your special requirements when you place order. Also, you can contact our customer care team for help.
Q: How can I track my parcel?
A: You can track your parcel on the following website with your tracking number: www.17track.net/en (Copied the link and paste it to the browser, then click open)
Q: Delayed logistics in Brazil, Mexico and Chile?
A: If your parcel has arrived to your country, hope you can wait for several days, since the postal system in Brazil, Mexico and Chile usually takes more time on sending parcels. If you couldn’t receive your parcel within 2 weeks, please contact our customer care team and we’ll help you.
Q: What can I do when purchase protection time is running out?
A: If your purchase protection time is running out, please contact us and we’ll help to extend it. Your money will not go to our account.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Aliexpress. If you have some questions on the refund issue, please contact with the Aliexpress Customer Service! Your understanding is highly appreciated.
-No matter what happened to your parcel, please Contact Us First and we’ll definitely work out a satisfactory solution for you.
-You can receive the Full Refund if you couldn’t receive the parcel exceed the Purchase Protection Time.
-You can receive the Full Refund if the parcel is lost during the shipping process.
-You can receive the Full refund if you receive the wrong product (wrong size or wrong pattern).
-You can receive the Partial or Full refund according to different situations, such as color difference, defective, damaged product, stained, etc.
-You can receive the Full refund or Make an Exchange if you do not like the product or placed the wrong order and you’re required to return the parcel as well.
-All returns/exchanges should be in Original Packaging and Resalable Condition. We won’t accept any used, washed, damaged, wrinkled products.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sweetdreamhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetdreamhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
