All items will be shipped within 7 days
Guarantee quality and after-sales service!
Kitchen tools, bathroom tools, daily necessities, everything!
Pay attention to our shop and don’t miss any new products!
Note: you can pay by Paypal now . More countries in the future.
About Shipment:
Service time: China Time
– Not more than 12 hours, message reply( except weekends )
Payment:
To pay for your order on AliExpress, follow the steps below:
1 Select the order and click the “Pay Now” button
2 Choose your preferred payment method on the checkout page
Shipping :
Item will be shipped within 5 business day after payment cleared.
Estimated shipping time: (Important, please read carefully before your bidding)
1. To United States: ePacket delivery from China (7 to 12 business days).To Russion: ePacket delivery from China (10 to 30 business days)
2. To worldwide: China Post Registered Air Mail, AliExpress Standard Shipping, ePacket, Singapore Post, UPS, DHL;
China Post Registered Air Mail and AliExpress Standard Shipping usually item will arrive within 30-60 business days after shipping. Brazil need more time 50-120 business days after shipping (Shipping time is estimated but not guaranteed), ePacket usually item will arrivel within 35 business days after shipping, Singapore Post usually item will arrivel within 15-59 business days after shipping, and UPS DHL usually item will arrivel within 7-15 business days after shipping, During the holiday seasons, there might be further delays.
Feedbacks:
1. We strive to maintain the highest standards of excellence for shopping experience for 5 stars and 100% customer satisfaction! Positive feedback 5stars is very important to us.
We sincerely request that you contact us immediately,BEFORE you give us 3 stars or 1 stars feedback, so that we can satis factorily solve your concerns.
2. Please buy items if you agree with the above terms.
About us:
We are doing aliexpress business in an HONEST manner.
No cheating,only fair trading.Trust us ! and you will get more.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sweetdreamhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetdreamhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: