LuanQI 1Pc Natural Round Rattan Coaster Hand Made Friendly Cup Mat Tea Coffee Mug Drinks Holder Tableware Decor Insulation Pads
❤Enterprise-level professional seller :
❤The variety of products we make is because we have requirements on the quality of our products, we are responsible to our customers, and we will know all the information about the products before they are put on the shelves, so that our customers and gods will get the best quality experience.
❤100% guaranteed after-sales service :
❤If you have any questions or problems after purchase, please feel free to contact us, we will give you a satisfactory answer as soon as possible. Please contact us before giving a bad review of the product, because some problems are sporadic and uncontrollable Such as package timeout, lost, etc … but please rest assured that we will be responsible for it.
❤Meet customer’s customized needs :
❤We understand that some customers may need dropshipping or wholesale. We can take such orders completely, and the shipment can be controlled within 3 working days under 90%. For wholesale customers, please contact us, as long as you have enough Quantity, we will definitely have a price that will satisfy you.
❤Irregular discounts and offers :
❤Due to the characteristics of the platform, we will have a lot of time each year to provide special prices.If you want to get cost-effective products, please pay attention to our stores and products to get first-hand event notifications
❤We have reason to believe that you will like this unique product and leave a positive five-star rating for sharing with other buyers.
Because we are a professional old seller who specializes in festivals and party.
❤Undoubtedly, a good buying experience is the first step in our work, so please feel free to purchase our products, if there are any quality and after-sales problems, you will get the fastest feedback and the best service.
❤If you have doubts, seller and platform will jointly protect your interests.
❤No matter what problems or needs you have,please feel free contact us.
❤We’ll do everything we can to solve your problems.#^_^#
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sweetdreamhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetdreamhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us: