1.As the furniture has large dimensions, we will ship your order by sea and ship to the nearest port to your
city.Generally,the shipment by sea takes 20-45 days to your local port.So please be careful to place the order if
you need it urgently.
2.For customers from Singapore,Thailand, Malaysia, United Arab Emirates and HongKong, we will deliver
directly to your home address without you paying extra tax Or custom cost.To deliver to remote villages Or
islands, please send your address to us to confirm first before placing the order.
3.For customers from United states,Canada, Australia, and Newzealand,we will deliver to your city Or home
address, and the shipping fee differs according different addresses, so please contact us first for inquiry of
the shipping fee before placing the order.
4.The shipping fee for the rest countries (including most European Countries) is CIF(Cost Insurance and
Freight), which means the goods must be picked up by yourself at the port,not directly to your home
address; when goods arrive at your local port,you need to pay local charge+tax+custom clearance fee.
5.For Russian customers: due tolarge dimensionsof the furniture, we will ship to the logistics bases in Moscow
Or Ussuriysk and Vladivostok (the goods must be picked up by yourself).If you need to ship to other cities,
we can arrange delivery to your city,and please contact us first about shipping fee before placing the order.
Because it takes different time to purchase different fabric or leather materials,the exact delivery time of your order can only be confirmed after we checked all the details. Generally, we will ship your order within 3-10 days.
a. If you feel not satisfied about our products, we can directly communicate privately and we
promise to offer you a better service. Please do not leave a bad feedback to draw our attention.
b. If you feel satisfied with our products, it is our pleasure to see your 5 stars feedback. And we are
appreciate to your indispensable support to us.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
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