White Solid Wood Soft Bedroom Princess Bed Modern Minimalist Light Luxury American Furniture Apartment Sleeping Seven-piece Set
Important notes:
For a better shopping experience in our store, we suggest you read the shipping notes carefully
Before making an order, because the delivery time and tax policies are different for different
Countries.
The article describes:
1) product information:
|
Product name |
bed |
|
Product origin |
Foshan, Guangdong Province, China |
|
Product material |
Wood |
2) product features:
About shipping:
For most countries, it is normally shipped by sea to the port which is near your address, if you need delivery door to door, please contact us for the exact delivery cost.
Thank you, Hope you enjoy your shopping.
Notes:
1. as the furniture is large dimensions, we will send your order by sea and send it to the nearest port for your
City. Generally, the shipment by sea takes 20-45 Please be careful to make the request
If you need it urgently.
2. For customers from Singapore, Thailand, Malaysia, UAE and Hong Kong,we will deliver
Directly to your home address without you paying extra tax or custom cost. to deliver to remote villages or
Islands, send us your address to confirm first before making the order.
3. For customers from United States, Canada, Australia and New Zealand we will deliver to your city orhome
Address, and shipping fee differs according to different addresses, so please contact us first for inquiry
The shipping fee before you place the order.
4. The shipping fee to the remaining countries (including most European countries) is (cost insurance and
Freight), which means goods should be picked up by yourself at the port, not directly to your home
Address; When the goods arrive at your local port, you need to pay the local fee + tax + customs clearance fee.
5. for Russian Customers: due to the large dimensions of furniture, we will ship to logistics bases in
Moscow or ussuriysk and vladivostok (the goods must be picked up by himself). if you need to send to others
Cities, we can arrange delivery to your city, and please contact us first about the shipping fee before placing the
The order.
2) delivery time:
We support customized services, so please ask us first about colors or custom materials before making an order.
As it takes a different time to buy different fabric or leather materials, the exact delivery time of your order can only be confirmed after we check all the details. Generally, we will ship your order within 3-10 days.
If you want to know more details about delivery times or need to customize colors or materials, please contact our online customer service, and we will reply within 24 hours.
3) Feedback:
A. If you feel not satisfied with our products, we can communicate directly in private and we
It promises to offer you a better service. Please don’t leave bad feedback to get our attention.
B. If you feel satisfied with our products, it is our pleasure to see your 5 star feedback. And we are
We appreciate your indispensable support for us.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of sweetdreamhome.store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sweetdreamhome.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
